Support

How can we help?

Browse our articles for quick how-tos and helpful explainers.

U6 Router | How to Connect Your Calix U6 Router

What’s in the box?


Connecting the Router

1 – Connect the Ethernet Cable: Plug one end of the Ethernet Cable into the wall jack or patch panel port and the other end of the Ethernet Cable into the port on the back of the router labeled as WAN.

2 – Connect the Power Cord: Connect to available wall electrical socket and the routers power port.

3 – Turn Router On: The bar light on the edge should turn on automatically and flash YELLOW. Allow the device to fully boot-up (about 4 minutes).

4 – Boot-Up: Once the device boots up successfully, you will see the light is solid GREEN. (If the unit is constantly flashing RED – the boot up is failed). *There may be multiple outlets in your home, however only 1 will give the active connection. Please try all available outlets before contacting support

5 – Connect to the WiFi: Select the wifi network name that starts with, “NOVUS_” followed by the SSID located on the sticker that is on the side of your router. When prompted for the password or passphrase enter the WPA Key which is also listed on the side of our router.


What is 5G?

When connecting to the WiFi you may see two identical network (SSID) names but one has _2.4 and the other has 5G at the end. The one with 5G, otherwise known as 5GHz, is by far a superior wireless connection to its 2.4GHz counterpart.

While both networks will provide a strong WiFi connection, 2.4GHz generally offers better range or coverage, while 5GHz delivers improved WiFi speeds.

If your device can see the 5GHz connection; that means it is supported and you should connect to this network for better device connectivity and wireless speed. If your device cannot see the 5GHz network; that means it is not supported and you should connect to the 2.4GHz network.

 

Should you run into any further issues, please do not hesitate to contact our Tech Support at 604.642.6688.

Last updated: March 9, 2023
Close x
Equipment activation Close x

We love making new equipment friends

Give us the information about your current PVR, and we’ll reprogram it so it can play with our system.

Step 1 – Fill in the information below to confirm ownership of your equipment.

Step 2 – Connect your digital box to your TV, the wall cable outlet and an electrical outlet.

Step 3 – Call Novus Technical Support at 604 642 6688 to have your box reprogrammed.

I confirm that the information provided is correct, the name above is the rightful owner of the digital terminal with the serial number above. Digital terminal listed above is not subject to any lease or rental agreement, and is being re-programmed at my request.

*Please note these PVR's can only be reprogrammed if they are non-Shaw or OCAP boxes
Close x
Video on demand Close x
PVRs we reprogram Close x

Check here to see if your PVR is on the list of ones we can welcome to the family.

Motorola DCX 3400
Motorola DCX 3200 P1
Motorola DCX 3200 P2*
Motorola DCX 3200 P3*
Motorola DCX 3501*
Motorola DCX 3510*
Motorola DCT 700
Motorola DCT 2000
Motorola DCT 2500
Motorola DCT 3080
Motorola DCT 3416
Motorola DCT 5100
Motorola DCT 6200
Motorola DCT 6208
Motorola DCT 6412
Motorola DCT 6416
Pace TDC 775
DPace TDC 776
DPace TDC 758
DPace TDC 777
DPVR Expander

*As long as these boxes are not from Shaw or OCAP we are able to reprogram them.

Contact form Close x

We’d love to hear from you

Tell us your question, and your email address, and someone will be in touch as soon as possible.

Make sure to include your name, subject, address, email, and a brief message so we can get the right person to get in touch with you.
Request Novus Close x
Sign up for eBilling Close x

Submit your information, so we can start emailing your monthly invoice to you.

Sign up for Novus Updates Close x

Fill in the blanks below to receive Novus Updates (we promise we won’t spam you). We’ll also automatically enter you to win 1 month of free Internet, winners drawn every month. If you are a Novus customer, enter your account number or address to also receive a credit for one free VOD movie.

Are you a Novus customer?
Earn Aeroplan Miles with Novus Close x

Please fill out the following fields to start earning today:

Away Number City Availability Close x

Away Number City Availability

Tell us where you're interested in having an Away Number, and we'll let you know if it's available as soon as we can!

Your current contact information:

Where would you like an Away Number? (Canada only)

Close x

Request EnterPhone Plus Feature

We'll have you buzzing people into your front door in a jiffy, we just need you to fill in some important information below.

*Please note that the EnterPhone Plus feature is only available to Novus Phone customers in dialed buildings. Not sure if you live in one? Our Customer Service agent will let you know.

Your information:

Service Address

No contest selected Close x
For your chance to win no contest selected please enter the following information.
We will contact winners through email, good luck.
Share your thoughts Close x
Send us your feedback. Comments are anonymous, so say what you want. But please keep it family friendly!
Refer A Friend Close x

Fill in the blanks below to complete the referral.

I'm the
Existing Customer Details:
New Customer Details:
Accessibility Feedback Close x
We welcome your comments, suggestions, and concerns relating to accessibility.
1. Description of the accessibility issue(s) encountered, concerns and/or suggestions for improvement
2. Location and date of occurrence, if applicable
3. All feedback will be kept confidential. Please provide your name and contact information if you would like us to follow up with you. (optional)
Close x
Service Disruption Notice Close x
Close x