Troubleshoot: Internet Connection Not Working

Learn a few ways to fix your Internet when it’s down.

If you open a web browser, and your home page isn’t loading. Or if you get a message like, “Page not displayed” or “Page cannot be found” for a URL you know is correct, try troubleshooting your connection.

There could be several reasons why your Internet may not be working.

1. Check all the cables that connect to the Internet, and ensure that they are securely in place.
2. Power cycle your router.
3. Try connecting your computer/laptop/device directly to the Novus network using an Ethernet cable, without connecting it to your router.

To power cycle your router

1. First unplug your router’s power source from the back of the router.
2. Keep the router unplugged and wait for 10 seconds.
3. After 10 seconds, reconnect the power source.
4. Finally, wait for 5 minutes before retrying your Internet connection.

Your device may not be registered

1. If when you open your web browser, you keep getting sent to the Authentication page, chances are it’s because the device you’re using is not yet registered on our network
2. Follow the steps to registering your device here.

If you continue to experience difficulties, there is a possibility that something is wrong with our network, please contact us.