Department: Installation & Services

Reports to: Manager, Installation & Services

Pay: $51,600 per annum

Who We Are:

Novus is a rapidly growing company offering the best in Internet, TV, and home phone services. We are known for our cutting-edge fiber optic network and provide reliable, high-performance connectivity across the Greater Vancouver area to residential and business customers. We pride ourselves on best-in-class customer service and our customers are always at the heart of our decisions. We collaborate with an open mind to bring cutting-edge technology to our customers as we continue to strive for success and growth. As a company, we focus on leaning in on our passion, uniqueness, and diversity by providing an inclusive environment for our employees.  We are proud to live, work, and play in the communities we serve actively giving back through various initiatives throughout the year.

Why Join Novus?

• Established in 1996, we are proudly headquartered in beautiful Vancouver, conveniently located near bus routes and Skytrain stations.
• We offer a comprehensive benefits package after 3 months of full-time employment.
• We offer generous education reimbursement and employer-matching GRRSP programs to support your growth.
• Our wellness program is designed to support your overall health and well-being.
• You’ll have opportunities for professional development, access to cutting-edge technology, and be a part of a supportive, collaborative work culture as we embrace continuous improvement.
• It’s your birthday! Take the day off to celebrate.
• Love dogs? You’ll be in good company – there are many roaming the office.
• Our Fun Club will have you socializing with activities throughout the year and tasty treats on Fridays will satisfy your cravings.

The Position:

Our technicians are invaluable to our team. Without them, we wouldn’t be able to connect TV, Internet, or phone services to our customers. Not only that, but our install technicians receive the most praise from our customers regarding outstanding customer service, they really are amazing. No pressure though, we know you’ll fit right into this star role.

Key Responsibilities include:

• Perform disconnections and installations, including Fiber, coaxial and CAT 5.
• Proficiently installing, diagnosing, troubleshooting, and repairing technical problems
• Ensuring customers are well equipped with everything they need and that all technology is programmed properly and functions. Including hands-on demonstrations when necessary.
• Maintain documentation and records daily.
• Maintain work vehicle, tools and equipment.
• Perform other duties as required.

You are:

• Able to use your own vehicle for work, as required by Novus Vehicle Policy.
• Work various shifts including days, nights, and weekends.
• Work overtime when necessary.
• Able to use hand/power tools and testing equipment.
• Physically able to bend, stand, climb and lift heavy objects (at least 20lbs).
• Very analytical, love taking initiative and you know how to gauge priorities.
• A good communicator. You communicate well within your team.
• A people person. You love to meet new people.

Qualifications:

• High School Diploma required.
• Computer knowledge in MS programs & Networking protocols are an asset.
• You must possess a valid driver’s license with a clean driving record.
• As part of our hiring process, we conduct a standard criminal background check.

Join our dynamic Installation Team and play a crucial role in connecting our customers with the high-quality services Novus is known for. At Novus, we don’t just build networks—we reimagine how people connect!

At Novus, we are dedicated to fostering a warm and inclusive environment where everyone feels like they belong. We embrace diversity and Inclusion, making sure everyone feels valued, respected, and empowered to share their unique perspectives and talents. Our goal is to remove barriers, so that everyone, no matter their background, identity, or abilities, can thrive here. Come, join us in building a workplace where everyone feels at home!

How to Apply:

Please submit your resume and a cover letter detailing your experience and qualifications to: humanresources@novusnow.ca

Thank you to all applicants for your interest in this position. Only those selected to proceed to the next stage of the recruitment process will be contacted. We appreciate your understanding.

Who We Are:

Novus is a rapidly growing company offering the best in Internet TV, and home phone services.

We pride ourselves in our best-in-class customer service and have our customers at the heart of all of our decisions.

We collaborate with an open mind to bring cutting-edge technology to our customers as we continue to strive for success and growth in the communities we service.

As a company, we focus on leaning in on our passion, uniqueness, and diversity by providing an inclusive environment for our employees.

Why Novus:

• We’ve been in business since 1996 and are headquartered right here in beautiful Vancouver close to bus routes and Skytrain stations.
• We live and play in the communities we service.
• We offer a comprehensive benefits package after 3 months of full-time employment.
• We offer a hybrid work from home/office environment after a predetermined training and development period.
• Novus also offers generous education reimbursement and employer matching GRRSP programs.
• It’s your birthday! Take the day off.
• Our Fun Club will have you socializing with activities throughout the year and tasty treats on Fridays will satisfy your cravings.
• Do you like dogs? Perfect, there are many roaming the office.

Some of your responsibilities include:

• Provide professional, knowledgeable and pleasant customer service and technical support over the phone and via email
• Promote and recommend Television, Internet & Phone services
• Process new accounts and schedule new appointments as well as ensuring work orders are accurately entered
• Provide thorough explanations about billing and payment process to our customers
• Troubleshoot and resolve technical issues customers are experiencing
• Participate in various outbound calling campaigns and follow ups
• Process Canada Post equipment returns
• Assist with Receptionist coverage when needed
• Perform other duties as required

Required Skills and Qualifications:

• 1-2 years’ experience in a customer service function & Internet technical support
• Computer knowledge in MS programs (Work, Excel, Access, Outlook)
• Minimum Grade 12 level education
• Must be available to work flexible shifts including evenings, weekends and statutory holidays
• Previous employment with a telecommunications service provider an asset

You are:

• An excellent communicator with strong oral and written skills
• A team player but can also work independently with minimum supervision
• Cool under pressure – you have the ability to maintain composure in stressful situations and can manage and diffuse upset customers
• A people person, your outgoing, positive and fun personality shines through
• Highly organized with exceptional customer service skills and have a strong attention to detail
• An analytical thinker – you have the excellent ability to take initiative and prioritize
• Goal oriented and thrive working in a fast paced, rapidly evolving and dynamic environment

Bonus:

• A love for all things TV and Internet, and technology in general
• Speak a second language? Awesome, but not necessary

Please e-mail your resume to: humanresources@novusnow.ca

We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted.  No phone calls please.    

Thank you!