Contact us
"This industry has a high
turnover rate. We don’t."
Talk to Nevenka and HR if you want to join our team. Just realize you might be here for a while.
Nevenka, 
"This industry has a high
Human Resources
Our HR team deals with hiring and benefits and lots of everyday stuff, to keep our team happy, so they can keep you happy.
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"I'm the whole shebang."
Customers tend to get transferred around when they call other companies. Talk to Juanita and the other account managers to get all your needs met in one call.
Juanita, Account management
We work with building and property managers to oversee the services in the building, and the whole shebang.
Phone
604 707 6755
Email
sales@novusnow.ca
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“It's pretty fun to see customers’ surprise when they’re treated like
a real person.”
Talk to Kimiko and our customer team about your wants and needs.
Kimiko, Customer service and technical support
Our service team does a bit of everything. But mainly, they get a kick out of pleasantly surprising customers.
Phone
604 642 6688
Email
customerservice@novusnow.ca
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“I know every single building lobby in the city. Go ahead, quiz me.”
Talk to Ben and his team about getting Novus into your building,
or where your lobby ranks in the city.
Ben, or where your lobby ranks in the city.
Account management
We work with building and property managers to oversee the services in the building. (And on occasion, discuss their lobbies.)
Phone
604 707 6755
Email
sales@novusnow.ca
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"We don't pull the Internet
out of a hat, just out of a closet."
Talk to Nav and the customer service team about how we pull things together.
Nav, Service and installations
Our installers connect and repair the Internet, TV and phone services in homes and businesses.
Phone
604 642 6688
CloseCustomer service and technical support
Call Centre:
7am – 11pm
(7 days a week, except for Christmas Day)
604 642 6688
customerservice@novusnow.ca or use our online form
Live Chat:
Mon – Fri 9am-5pm
Vancouver Office Walk-in Hours
Mon-Fri: 8:00am-5:00pm
Weekends & Holidays: Closed
Novus Entertainment Inc.
300 – 112 East 3rd Avenue
Vancouver, BC V5T 1C8
Map
Call Centre: 604 642 6688
MyNovus Online Management
Sign up for an account to manage your Novus service online.
To log in, click here or to sign up click here!
Community channel
For information about how to air your TV shows and movies on the Novus Community channel.
Commercial services
For developer services, bulk services or dark fibre sales.
Email
commercial@novusnow.ca
Complaints
We pride ourselves on providing excellent customer service and would like to hear any feedback you may have.
For information on how to submit your complaints, click here.